Coronavirus (COVID-19) Update

Updated 7/27/2020.    This page contains 4 sections concerning bookings, cancellations, cleaning and general updates for Leavenworth.  

We are trying to update and inform travelers and potential travelers as thoroughly as we can during these difficult times please know that the Love Leavenworth Team takes the health of our guest's and our local community seriously.

*SPECIAL NOTE-We are currently in a modified version of Phase One.  Restaurants and shops are open at limited capacity and you may travel with up to 5 members outside of your household.  

Bookings/Reservations
As of May 4th, our Washington State Governor has instituted a 4 step phased approach for lifting restrictions pertaining to the “stay at home, stay healthy” order.  Each phase has an anticipated 3 week duration before proceeding into the next, which is ultimately subject to current data regarding infection rates with COVID-19 and subject to change.
Washington State started Phase 1 on May 4th and our state is now allowing for “limited non-essential travel for Phase 1 permissible activities”.  During the Phase 1 portion travelers within the same household may rent properties with the intent to enjoy outdoor recreation while still participating in safe social distancing practices and self-isolation.  We ask our guests to bring groceries from home, as to avoid shopping in our local food markets. During all phases anyone who has knowingly been exposed to the COVID-19 virus or is currently sick is asked not to come and stay in one of our homes, for the safety of our community, our staff and our future guests.  
Currently Phase II allows for limited non essential travel.  This phase opens up many businesses and allows restaurants to seat guests.  If reserved or considering reserving during Phase 2  the current restrictions include traveling with household members plus 5 people from outside your household.  
Currently Phase III allows for resuming all travel and allows for gatherings of up to 50 People.  
When considering travel, please refer to the official washington state website at www.coronavirus.wa.gov for current and up to date information and guidelines.  Please review the State of Washington's Safe Start guidelines for more in depth information.

 
Updated Cancellation Policy 
Website Bookings: Reservations booked directly with Love Leavenworth Vacation Rentals will receive a full refund if canceled 7 days or more before arrival. Cancellation fees may apply.
  
Airbnb: Full refund of funds paid to Love Leavenworth up to 5 days prior to arrival. Airbnb cancellation or service fees may apply.
  
Expedia, Home Away and VRBO: If canceled 14 days before check-in the guest will receive 100% of the amount they've paid. If canceled between 7 and 14 days before check-in, then the refund will be 50%. Cancellation fees or listing site service fees may apply. 

All Bookings- If you need to cancel for valid Covid related reasons past the full refund date on any booking we will review on a case by case basis and may offer full or partial refunds.  Valid reasons such as last minute travel restrictions, last minute travel interruptions,  last minute cancellations of events.  If a traveler becomes ill with Covid like symptoms or is knowingly exposed to a person known to have contracted Covid 19 prior to travel please contact Love Leavenworth reservations staff immediately.  

Cleaning Procedures  
On top of already stringent cleaning procedures, we have implemented additional safety protocols for our cleaning staff as outlined below:
  • Required use of PPE and adhering to rigid safety standards set by the Department of Health for all Love Leavenworth employees.
  • Implemented an updated two tiered cleaning system that first cleans a home then sanitizes the home.
  • Utilizing EPA registered quality products that are most effective at destroying viruses and germs.
  • Extra sanitizing of all high touch areas such as doorknobs, keypads, light switches and more.
  • Purchased new sanitizing foggers to disinfect soft surfaces more effectively.
  • Implemented new garbage collection procedures.
  • Providing an EPA registered sanitizer and fresh cleaning rags for guest use.
  • Implemented new inspection procedures.

    The cleanliness of our homes is now more important than ever and we will do our best to provide the safest homes possible for our guests.
General Leavenworth Area Information

Restaurants- Many are open for takeout or limited in store dining during the modified Phase 1 portion. 
Retail Stores-Many are open for curbside service and limited in store shopping currently.  That's right if you are needing a Cheese Monger or Schocolat fix you can still get items from those shops and more.  More specific information can be found at our local chamber website for the current retail shop and restaraunt hours as well as what services are provided.
Grocery Stores- Safeway and Dans Food Market are still open.  Again we ask that you try to avoid during Phase 1-2 of the Safe Start program.
Parks- Blackbird Island and Lake Wenatchee State Park are open just to name a few....
Trails-
The Wenatchee River Ranger District will be lifting the Icicle Closure on May 22nd, along with the Forest Service reopening trailheads and day-use areas across the Forest Service Land. More detailed information can be found at our local Forest Service Office.

 
 
We are open 8-8 daily and are happy to answer any questions that you may have on any of these sections.  
Please contact us by email at [email protected] or call 509 548 5683

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